1. Overview

This Refund & Cancellation Policy applies to all bespoke garment dry cleaning, collection, and delivery service bookings placed through cleandrypickup (www.cleandrypickup.com). We are committed to maintaining transparent service standards while providing clear guidelines regarding cancellations, service adjustments, and deposit refunds.

2. Custom Service Deposit Framework

Amounts paid during checkout represent a preliminary custom service deposit used to reserve collection slots, allocate logistics resources, and initiate service processing.

Pre-Collection Cancellations: If a cancellation request is submitted electronically prior to logistics dispatch or driver deployment, the preliminary deposit will be refunded in full to the original payment method.
Post-Collection Cancellations: Once garment collection or customized care processing has commenced, operational costs are incurred. In such cases, the deposit may be retained or adjusted proportionally to cover administrative and transport expenses.

3. Eligibility for Refunds or Service Credits

Refunds or service adjustments may be issued under the following circumstances:

Unfulfilled Logistics: If we are unable to fulfill a scheduled collection or delivery due to operational constraints on our part, and a mutually agreeable alternative schedule cannot be arranged.
Service Discrepancies: If services delivered significantly deviate from the specifications submitted in your online booking form. Customers must report any discrepancies within 48 hours of item return for review and verification.

4. Processing of Refunds

When a refund or partial deposit credit is approved:

Refunds will be credited automatically back to the original payment instrument used during the booking transaction.
Processing times may vary depending on standard banking and payment processing timelines, typically taking between 5 to 10 business days to reflect on your account.

5. Non-Refundable Circumstances

Deposits or completed service fees are non-refundable under the following conditions:

The cancellation request is made after garments have undergone dry cleaning or specialized care processing.
Access to the designated pickup/delivery address is unavailable during the agreed logistics window, resulting in a failed collection or return attempt.
* Incorrect or incomplete details were submitted in the online booking form that prevent service execution.

6. Contact Information

For all cancellation requests, refund inquiries, or booking amendments, please contact us at:

Email: terminal@cleandrypickup.com