1. Overview
This Fulfillment & Delivery Policy outlines the operational procedures for bespoke dry cleaning, garment care, collection, and delivery services booked through cleandrypickup (www.cleandrypickup.com). By submitting a booking form and paying a preliminary service deposit, you agree to the fulfillment terms outlined below.
2. Order Processing & Booking Confirmation
Deposit Payment & Form Submission: Service fulfillment begins once a customer submits the required online booking form and successfully processes the preliminary service deposit.
Booking Confirmation: Upon receipt of your booking request and deposit, an electronic confirmation containing your order details and scheduled collection timeframe will be sent to your registered email address.
3. Service Scope & Customisation
Custom Service Deposit: The amount paid at checkout serves as a preliminary deposit to reserve collection slots and initiate bespoke handling.
Final Item Assessment: All items are inspected upon collection. Final service charges depend on garment type, fabric requirements, and specialized processing instructions submitted via our online forms. Any price adjustments or balance payments required will be communicated prior to final processing or return delivery.
4. Collection & Delivery Logistics
Service Regions: We provide scheduled collection and delivery services across designated areas in the United Kingdom, Europe, and the United States.
Scheduling: Collections and deliveries are carried out according to the timeframes selected during the booking process. Customers are responsible for ensuring that items are accessible and ready for pickup at the agreed time and address.
Timing Variations: While every effort is made to adhere strictly to scheduled slots, operational conditions, local traffic, or weather factors may occasionally impact timing. In such instances, updates will be communicated promptly.
5. Customer Obligations Upon Pickup & Return
Garment Preparation: Customers must declare pre-existing damage, delicate fabrics, or specific stain treatment requirements in the online submission form prior to pickup.
* Inspection Upon Delivery: Customers are advised to inspect returned garments upon delivery. Any queries regarding fulfilled orders should be submitted electronically within 48 hours of receipt.
6. Service Delays & Operational Modifications
If fulfillment cannot be completed within the estimated timeframe due to missing garment information or unforeseen operational constraints, our support team will reach out to reschedule or adjust service parameters accordingly.
7. Contact Information
For questions, schedule adjustments, or updates regarding service fulfillment, please contact us at:
Email: terminal@cleandrypickup.com