1. Introduction
cleandrypickup respects your privacy and is committed to protecting your personal data. This Privacy Policy informs you about how we collect, use, process, and safeguard your personal data when you visit our website (www.cleandrypickup.com), place a deposit for a bespoke garment dry cleaning collection and delivery booking, or otherwise communicate with us.
This policy applies to individuals accessing our website and services from the United Kingdom, European Union / European Economic Area (EU/EEA), and the United States.
2. Data Controller
cleandrypickup is the controller responsible for your personal data. For any questions regarding this Privacy Policy or our privacy practices, please contact us at:
Email: terminal@cleandrypickup.com
3. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, including:
Identity Data: First name, last name, or similar identifiers.
Contact Data: Delivery address, collection address, billing address, and email address.
Transaction & Booking Data: Details about service deposits paid, tailored garment care requests, form submissions, and booking history.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform used to access our site.
Usage Data: Information about how you use our website, forms, and services.
We do not collect any Special Categories of Personal Data (such as health data, religious beliefs, or biometric data) or information about criminal convictions.
4. How We Collect Your Personal Data
We use different methods to collect data from and about you, including:
Direct Interactions: You may give us your Identity, Contact, and Transaction Data by filling in booking forms on our website, placing a customized service deposit, or communicating with us via email.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your device, browsing actions, and patterns via cookies and server logs.
5. How We Use Your Personal Data
We process your personal data in compliance with applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and applicable US state privacy legislation.
We process your data for the following lawful purposes:
Service Delivery: To process your service deposit, manage custom booking forms, coordinate collection and delivery logistics, and provide bespoke dry cleaning services.
Communication: To send you booking confirmations, service updates, and respond to your inquiries.
Platform Security: To maintain the technical security, integrity, and operational integrity of our website.
Legal Obligations: To comply with legal, regulatory, tax, or financial reporting requirements.
6. Payment Information
When you pay a deposit on our website, payment transaction data is processed securely through compliant third-party payment processors. cleandrypickup does not store, capture, or handle sensitive financial credentials such as full payment card numbers or card security codes on its servers.
7. Data Sharing and International Transfers
We share personal data only with necessary operational partners to deliver our services, such as website hosting providers, payment processors, and local logistics partners assisting with garment collection and delivery.
When transferring personal data outside the UK or EU/EEA (for example, to service infrastructure hosted in other regions), we ensure appropriate safeguards are implemented in accordance with applicable data protection legislation to ensure your data receives an equivalent level of protection.
8. Data Security
We implement technical and organizational security measures designed to protect your personal data against unauthorized access, loss, alteration, or disclosure. Access to your personal data is restricted to authorized personnel and processors who are bound by strict obligations of confidentiality.
9. Data Retention
We retain your personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, tax, or operational reporting requirements.
10. Your Legal Rights
Depending on your location (UK, EU/EEA, or relevant US jurisdictions), you may have rights under applicable data protection laws, including:
Access: The right to request a copy of the personal data we hold about you.
Rectification: The right to request correction of inaccurate or incomplete personal data.
Erasure: The right to request erasure of your personal data under certain conditions.
Restriction: The right to request restricted processing of your personal data.
Object: The right to object to the processing of your personal data.
* Data Portability: The right to request the transfer of your personal data to another party.
To exercise any of these rights, please contact us at terminal@cleandrypickup.com.
11. Third-Party Links
Our website may contain links to third-party websites or services. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements or operational practices. Any updates will be posted on this page with an updated revision date.